This is the fifth post in my series on “The Five Dysfunctions of a Team” by Patrick Lencioni. I am discussing the fifth dysfunction. Read about the first four dysfunctions: Absence of Trust, Fear of Conflict, Lack of Commitment, and Avoidance of Accountability.
Inattention to Results is Patrick Lencioni’s fifth dysfunction. The fifth dysfunction builds upon the previous dysfunction of Avoidance of Accountability. With no one holding others accountable, who even cares about the results?
Often this can be seen as team members focusing on individual goals rather than overall team goals. Lencioni paints a great example of this when the CEO character challenges her leadership team to answer what was the most important team they belonged to. Her staff all answered with the team they manage rather than the leadership team. This makes me think of the phrase “the whole is greater than the sum of its parts.”
Have you ever served on a team where the overall focus was everyone’s individual or departmental goals? While it is important to have individual goals, what is truly important is how they fit into the overall goals of the organization. A customer service director may boast about high customer satisfaction rates this quarter, but if the organization’s goal was to gain new clients, how was this goal supported? Alternatively, the director could communicate how high satisfaction rates led to an increase in referrals and thus gained new clients. The attitude of the team lost but at least I was the MVP is not a team attitude. It is not being attentive to overall results, only personal results.
As we learned last week, leaders must multiply, not add (http://sosleadership.com/blog/billy-moyer/leaders-multiply-not-add/). Every member of the team supporting and working on the organization’s goals is one way to multiple! It is way to achieve results that people will most certainly pay attention to.